Question 1

When should I upgrade from Free to Business?

Accepted Answer

When the volume justifies it. The Business monthly fee is offset by its lower per-transaction fee (2.4% + 3 SEK on Business versus 3.4% + 4 SEK on Free). The ROI calculator below works out the exact crossover for your booking volume and average value.

Question 2

What does the transaction fee cover, and is it on top of Stripe's fees?

Accepted Answer

Yes, the transaction fee (3.4% + 4 SEK per booking on Free, 2.4% + 3 SEK on Business and Enterprise) is Fjellride's platform fee. Stripe's standard card-processing fee is separate and is charged by Stripe directly. We don't take a cut of Stripe's fee.

Question 3

Is cross-region really included on the Free plan?

Accepted Answer

Yes. You can define up to 2 regions on Free, set per-route fees between them, and accept A-to-B bookings the same way as on paid plans. The only practical limits on Free are the 3-location / 10-product cap and the higher per-transaction fee.

Question 4

Why do prices show in SEK, EUR, NOK or USD?

Accepted Answer

Sweden runs on SEK and most of our early customers are Swedish, so SEK is the default. The selector at the top of the plan grid converts for display only; the customer is invoiced in the currency tied to their Stripe account.

Question 5

Is the Business plan available right now?

Accepted Answer

Yes. Sign up for a Free account and upgrade to Business from Settings → Billing when you're ready. No sales call needed.

Question 6

Are the booking widgets available on every plan?

Accepted Answer

Yes. Embeddable booking widgets are included on every plan, including Free — there's no separate add-on or tier requirement. Create a widget in Settings → Widgets and paste it onto any website.

Question 7

When does Enterprise start making sense?

Accepted Answer

At roughly 1,000 bookings per month or ~300,000 SEK in monthly revenue, plus when you need unlimited regions, SLA guarantees, dedicated support, or custom integrations with POS or ERP systems. Talk to us and we'll size it together.

Question 8

Can I change plans later?

Accepted Answer

Yes, anytime. Upgrade takes effect immediately; downgrade takes effect at the next billing cycle. No proration headaches, no sales involvement needed for the Free / Business switch.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. No long-term contracts, no cancellation fees. Your data exports as CSV before you go.

Question 10

What's the difference between Email and Priority support?

Accepted Answer

Email support (every plan) is one business day to first response. Priority support (Business and Enterprise) is a few hours during business hours. Enterprise also gets a named contact and an SLA.

Feature	Free	Business	Enterprise
01Operations
Bookings	Unlimited	Unlimited	Unlimited
Products	10	100	Unlimited
Locations	3	25 (+ add-on)	Unlimited
Team members	Unlimited	Unlimited	Unlimited
Storefront languages	EN + SV	EN + SV	EN + SV
02Cross-region
A-to-B rentals between locations	Included	Included	Included
Per-route region fees	Included	Included	Included
Asymmetric pricing per direction	Included	Included	Included
Regions included	2	10 (+ add-on)	Unlimited
03Payments
Stripe payments	Included	Included	Included
Deposits + balance + refunds	Included	Included	Included
Transaction fee	3.4% + 4 SEK	2.4% + 3 SEK	2.4% + 3 SEK
Stripe Connect for marketplaces	Not included	Included	Included
Custom payout rules	Not included	Not included	Included
04Inventory
Individual item tracking	Included	Included	Included
Status flags (service, lost, sold)	Included	Included	Included
Bundles and kits	Included	Included	Included
Barcode scanning	Not included	Included	Included
Label printing	Not included	Included	Included
05Analytics & reports
Operational dashboard	Included	Included	Included
Filterable bookings table	Included	Included	Included
CSV export	Included	Included	Included
Booking tags	Not included	Included	Included
Advanced analytics views	Not included	Included	Included
06Branding & API
Custom branding on receipts + emails	Not included	Included	Included
Custom domain	Not included	Included	Included
Embeddable booking widgets	Included	Included	Included
REST API access	Not included	Included	Included
Custom integrations (POS, ERP)	Not included	Not included	Included
07AI & Point of Sale
Point-of-sale checkout	Not included	Included	Included
AI featuresBETA	Not included	Included	Included
08Support
Email support	Included	Included	Included
Priority response	Not included	Included	Included
Dedicated account manager	Not included	Not included	Included
SLA guarantee	Not included	Not included	Included
Onboarding training	Not included	Not included	Included

Simple, Transparent Pricing

Three plans. One platform.

What's actually in each plan

Cross-region is on every plan. Including Free.

ROI Calculator

Add-ons beyond the tiers

Fortnox bookkeeping

Extra locations

Extra regions

Custom integrations

Frequently asked questions

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